FAQ

VOCIC doesn't handle billing through Medicare or insurance providers at this moment, therefore we can't accept payments through them.

However, our team has been actively addressing this and we expect to have updates later this year. Keep an eye on our website at www.vocic.com and follow us on Facebook @VOCICMedical for the latest news as soon as it's available.

VOCIC.COM currently only ship within the US, excluding Alaska, Hawaii, Rhode Island, Guam, and Puerto Rico.

If you need a delivery to a European country, feel free to order through our VOCIC Amazon Europe store.

We have multiple warehouses in the U.S. Your item may be shipped from different locations depending on availability. Please reach out to support@vocic.com to explore options and make arrangements.

The majority of VOCIC products are unbox to use straight out of the box, with no installation required!

However, for items that do require installation, you can find helpful video guides on our YouTube channel @VOCICMedical.

Please note that installation services may be limited by region. If your purchased product includes installation services, contact support@vocic.com to explore options and make arrangement.

The majority of VOCIC products are standard models that offer height and width adjustments, you may refer to corresponding product page and video for operation.

We do offer custom design on specific products. If you're interested, reach out to support@vocic.com for possibility discussion.

We have prepared different accessory purchase options for different products, please consult support@vocic.com for purchase.

VOCIC is actively seeking distributors to display our mobility aids and home care essentials in local retail and medical stores. Stay updated by checking www.vocic.com and our Facebook page @VOCICMedical.

If you have any suggestions for retail stores to carry our products, please feel free to let us know at business@vocic.com.

Thanks for your interest in VOCIC products. For review opportunities, please drop a line to service@vocic.com. We'll get back to you for further discussion shortly.

VOCIC dedicated support team ensures that every email we receive is promptly addressed within 24 hours.

If you haven't got a response within this timeframe, we kindly ask you to check your email junk folder. There's a chance it may end up there. To guarantee you stay updated with important information from us, we recommend marking our emails as 'not junk' or adding us to your safe sender list.

If you still can't locate our email, please feel free to reach out to us by Phone at +1 (833) 879-9376. We're here to assist you and ensure you receive the support you need.

If you forget your password:

(1) Click "Forgot your password?" on the Login page.

(2) Enter your sign-up email and submit. We will send you an email to reset your password.

(3) Check your email and enter your new password to complete the process.

If you couldn't find the email in your mailbox:

(1) Check your trash mailbox.

(2) Double-check if you enter the correct email and try again.

If your problem is still not fixed, please contact us at support@vocic.com.

We do not include any price tags or receipts inside any of our boxes. If you require these documents, please contact us via email at support@vocic.com, and we will provide them to you.

Simply send an email to us at support@vocic.com for the invoice.

(1) For orders that haven't been shipped yet, you can cancel them from your VOCIC account. Simply log in, locate your order, and click on "Cancel." Then, inform us as soon as possible at support@vocic.com to halt the order processing.

(2) If your order has already been shipped, please understand that we can't immediately stop the shipment and cancel it. Kindly send an email to support@vocic.com and we'll work with the shipping company to recall the order accordingly. An additional recall fee may be charged for shipped packages. Please ensure that you have thoroughly reviewed our 30-Day Easy Returns page for order cancellation and refund policy.

The products are shipped from various warehouses, there may be several days between scans if the shipment is moving between states or territories.

If the logistics information has not been updated within 3-5 days after shipment, and it has been a while since our estimated delivery time, please don't hesitate to contact us at support@vocic.com with your order number provided.

If no one answers the doorbell, delivery companies may leave packages on doorsteps.

In your case, we recommend postponing delivery while you're away. Feel free to reach out to support@vocic.com to choose a specific shipping date to avoid delivery during your vacation period.

Kindly noted that once the package has been sent, address changes cannot be accommodated.

If you want to change the shipping address for an order that hasn't been shipped yet, please contact support@vocic.com and provide your new address.

We are so sorry for the issue and all the inconvenience caused. If this happens, please follow below steps to proceed:

(1) DO NOT throw away the boxes or packaging materials, otherwise, your claim will not be honored by the shipping company.

(2) Take a picture or video of the damage.

(3) Email your order number and those resources at support@vocic.com for assistance.

(4) We will get back to you with practical solutions very quickly.

Please rest assured that we will provide a solution to ensure the proper use of the product and address the issue.

We sincerely apologize for the inconvenience caused by the issue. If you're experiencing this problem, please follow the steps below:

(1) Check with your household members or neighbors to see if anyone may have received the package. Some of our customers have found their lost packages by doing this. If no one has received your package, proceed with the following steps.

(2) Contact support@vocic.com and inform us that your package is missing. Please provide your order number and the tracking number.

(3) We will initiate a claim for the lost package with the shipping carrier. If the package is located, we will promptly arrange for delivery. If the package cannot be found, we will arrange for a free replacement.

This process may take 7 or more days as we work to locate the last known whereabouts of your package. We appreciate your patience during this time while we await notification.

We sincerely apologize for the inconvenience caused by the issue. If you're experiencing this problem, please follow the steps below:

(1) Take a photo of the delivered product.

(2) Check the SKU number in the package.

(3) Send the photo, SKU number, and your order number to support@vocic.com. We'll promptly verify the case and provide solutions.

To expedite the process and ensure smooth operation, we recommend keeping the original package for item return.

We are sorry to hear that you received a product with missing accessories. Please follow the steps below:

(1) Double-check the package box to confirm that the parts are indeed missing.

(2) Circle the missing parts in the manual and take a photo.

(3) Send the photo along with your order number to support@vocic.com.

We'll promptly verify the case and arrange for the missing parts to be shipped to you quickly.

There could be. Please send your situation and request to support@vocic.com to explore possibilities.

If you encounter issues with coupon codes, please feel free to email support@vocic.com for confirmation and assistance.

Unfortunately, once an order is confirmed, we can't apply vouchers or discounts retroactively.

If you have any special requirements, please contact support@vocic.com for assistance.

VOCIC offers 1-5 years warranty services. Warranty policy varies from different products and takes effect upon receipt of the product.

For specific product warranty policies, please refer to the product page or product user manual.  

Further questions about the VOCIC product warranty or need after-sales service, feel free to contact support@vocic.com.

Of course. VOCIC dedicated support team is available and ready to help!

VOCIC Support can be reached by Phone at +1 (833) 879-9376, 9am to 5:30pm, Mon - Fri (PST). By What's App at +1 (626) 400-3387. Our agent will guide you through quickly. In case you called at our closing time, we'll follow up and solve the problem within 24 hours.

We also provide 24-hour quick email response at support@vocic.com. To ensure a prompt and effective reply, please include your order number along with your question and requirements. We'll respond with the information and assistance promptly.

VOCIC.com accepts returns for any reason within 30 days of purchase. Before requesting a refund, please review our 30-Day Easy Returns and Warranty Policy.

If you're familiar with the return procedures, please send a message to support@vocic.com to initiate a refund request. We will guide you through promptly.

If you require a product replacement due to personal preference, please send your replacement request to support@vocic.com. Make sure to include your order number, product model, and the expected replacement model. We will verify the order information and the condition of the original product to confirm if replacement is eligible.

If you need a product replacement due to receiving a faulty/wrong product, please follow the steps below:

(1) Capture images or videos to demonstrate the product's fault or problem.

(2) Send the images, videos, and your order number to support@vocic.com.

We will assess the situation and provide a specific solution accordingly.

There are many possible reasons for a credit card not being accepted:

(1) The card is expired.

(2) You have reached or exceeded your credit limit.

(3) You have exceeded your daily charge limit.

(4) A computer at either end of the transaction is having technical problems.

(5) You may have entered the wrong credit card information. Please check the credit card information you have entered.

If you have further problems submitting your credit card payment, please contact us at support@vocic.com for help with the error message you received.

If you're having trouble paying with a credit or debit card, declined payments can be caused by one or more of the following:

(1) The transaction page has timed-out.

(2) Leaving the page before finishing the check-out procedure.

(3) Your PayPal account has insufficient funds or is not linked to any secondary option like a bank account or a credit card.

(4) Please contact PayPal for detailed questions concerning your PayPal account.

VOCIC has been working on this and shall reopen the option as soon as it's available. If you need assistance on payment options, we can be found at support@vocic.com.

Unfortunately VOCIC.COM currently does not accept checks. You may try to submit the order with following payment options:

• Credit Card & Debit Card (Visa, MasterCard, JCB, Discover, etc.)
• PayPal
• Meta Pay/Google Pay
• Credit Card via PayPal
• Shop Pay

VOCIC will send the latest updates, including new arrivals, product usage tips, exclusive discounts, and the chance to try out products for free. Be the first to grab the best deals!

It might be caused by these reasons:

(1) Emails might be labeled as spam, check your email spam folder to see if the subscription emails land in there. Remove the spam label and add our sender address to the address book to ensure you get the subscription email.

(2) As some email providers might limit the number of emails you receive, you might want to free up the space in your mailbox, by deleting some of the old emails.

If your problem is still not fixed, please contact us at support@vocic.com.

(1) Click the “unsubscribe: in the newsletter to opt out.

(2) If you can't find the "unsubscribe" button in the email or encounter any issues unsubscribing, please reach out to us at support@vocic.com.

We do not disclose information about identifiable individuals to anyone else except as set out above. We may provide third parties with aggregate statistical information and analytic about users of the site but we will make sure no one can be identified from this information before we disclose it.